Protech Radiation SafetyProtech Radiation Safety

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Warranty Policy

Protech products are warranted to be free of defects in materials and workmanship to the original purchaser for one year. If a defect appears, the warranty card along with the date of purchase and explanation of defect must be returned to the company of original purchase, only after receiving a return authorization.

Upon evaluation, Protech will either repair or replace the defective item or part without charge to the customer only if the item is within the 1-year warranty period. The warranty is void, however, when there is evidence that the product has been tampered with, when repairs or attempted repairs have been made by unauthorized persons, or when the item has been subject to misuse, abuse or damage in transit. No charges to Protech will be accepted or reimbursed for unauthorized parts, repairs or services done from any entity other than Protech.

Protech must authorize and issue an RMA for returns or repairs requested on any of its products. Customer should have information handy such as purchase date, an order confirmation and/ or invoice number for reference.

Please see Returns & Exchanges for information on how to proceed with a claim.