Protech Radiation SafetyProtech Radiation Safety

Toll Free: 888.672.9769 Intl: 561.627.9769 M-F: 8:30am – 5pm EST

Returns & Exchanges

Protech prides itself on the quality of its products. We operate under strict quality control processes to ensure that our customers receive product of superior quality and workmanship. We stand proudly behind our products and in doing so we have built a very good reputation in the industry for our level of commitment to quality & customer satisfaction.


Warranty Claims & Repairs:

Should you find a defect or damage to the product, Protech must authorize and issue an RMA for any returns or repairs requested on any of its products. The customer should have information handy such as the purchase date, an order confirmation and/ or invoice number for reference purposes.

On any new orders, please make sure to keep all packaging including the original shipping packaging so that Protech can take necessary action for items that may have been damaged during transit.

Upon evaluation, Protech will either repair or replace the defective item or part without charge to the customer only if the item is within the 1-year warranty period. The warranty is void, however, when there is evidence that the product has been tampered with, when repairs or attempted repairs have been made by unauthorized persons, or when the item has been subject to misuse, abuse or damage in transit. No charges to Protech will be accepted or reimbursed for unauthorized parts, repairs or services done from any entity other than Protech.

 

Returns/ Exchanges:

Protech will accept returns on select products for credit within 30 days of delivery.  The customer however will incur a 15% restocking fee of the original purchase price.  Protech reserves the right to inspect the returned merchandise to ensure the product is in new condition in order to be eligible to receive credit. You must contact Protech to receive a return authorization and further instructions.

Merchandise not eligible for returns include but not limited to:

  • Aprons
  • Prescription Eyewear

 

Order Cancellation & Changes:

Protech can cancel orders within 24 hours only. Should you need to cancel an order, you must call Protech immediately. Please have your order information handy at the time of the call.

Any requested changes to orders must be called in as soon as possible, ideally within 24 hours of placing your order. Any requested changes will be subject to how far along production is. Protech will not refund the customer if an order change cannot be accommodated when the order is already in production and/ or finished.

 

To obtain a return authorization and report a claim please call:

561.627.9769 or 888.672.9769